XAMAX Ergonomics warranties against manufacturers defects
( DESHAPING) for all of our
(BACK & SITTING RANGE) and equipment.:
De-shaping of the product includes
–Product stored unattended under heavyweight objects in
any storage area with sharp edges.
Warranty is for only foam used in the product and nothing
The warranty period begins on the installation date
Warranty Registration form completed and returned within
(30) days from the date of purchase. Warranty will
from the date of purchase if the Warranty Registration is
within thirty (30) days.
Please note this warranty only covers the initial
Ask about our extended warranty program.
The warranty is valid only when:
a) The product is purchased from AUTHORISED PLATFORMS
& AUTHORISED SELLERS
b) The Product is NOT transferable to any third party
ownership or during the period of contract.
c) The Product is not repaired or serviced by any party
those appointed by XAMAX ERGONOMICS PVT LTD.
d) The model and serial label should not be defaced or
from the Product.
The warranty is not applicable to:
a) Damage or loss caused by modification, alteration,
any unauthorized party.
b) Damage or loss caused by mishandling of the customer or
person(s) that has accessed to the Product in the
c) Normal wear and tear.
d) Damage or loss caused by Acts of God or any other
beyond NATURAL control.
e) Damage or loss as a result of external bodies.
f) Damage or loss caused by another device that is
to the Product.
g) Damage resulting from accidents, misuse, abuse,
or failure of the customer to follow normal operating
dures outlined in the user manual.
h) warranty In the rare case that your PRODUCT arrives and is decamped
the only course of
action is repair or replacement AT
THE CUSTOMER ORDERING THE PRODUCT SHOULD USE IT FOR 7 DAYS
BEFORE FILLING A RETURN COMPLAINT TO THE MANUFACTURER.
In order to honor the warranty the following must be
• If your PRODUCT received IS with a defect PRODUCT
RECEIVED IS DE-SHAPED,XAMAX ERGONOMICS will take
care of the shipping fees (at the Discretion
of the Company and
immediately ship replacement PRODUCT ..
• All returns must be properly packaged to prevent damage
shipment. An explanation of the problem or damage and a
proof of purchase must be submitted with the return which
be shipped by the owner.
• The RA number must be clearly visible.
• The owner will be responsible for insurance of the
(at his costs) because XAMAX will not be responsible for
damages or loses during shipment.
The warranty is void if: The damages are as result of an accident,
abuse, alteration, non authorized usage, a major force, THE
DAMAGES ARE A RESULT OF DELIBRATE ACTIONS TO DESHAPE THE PRODUCT BY USAGE OF A
The warranty is void if: i. THE PRODUCT IS USED IN ANY DIFFERENT WAY THAN SUGGESTED
IN THE APPLICATION LITERATURE IN THE INSERT
The warranty is void if: the owner or user neglected to do routine
maintenance required and the damages or problems are
related to such neglect. It is the users responsibility to
PRODUCT in proper conditioN
***Certain parts of the PRODUCT are not covered by the
warranty due to the fact they require replacement
after multiple use. For example, buttons, hoses, seals,
etc. These parts will eventually require replacement at the
owners cost. ( STITCHING,LABEL,ZIP,HOOK, BELT ARE NOT
COVERED IN WARRANTY)
The manufacturers will not be held responsible for damages
monetary loses related to the purchase or the use, of
XAMAX excludes ITS
responsibility for all physical and
moral damages linked to the purchase and use of their
In all cases, the damages cannot exceed the purchase price
by the initial owner.
The final decision to honor the warranty is taken by XAMAX
after a technical inspection after the owner returns
This warranty excludes:
1. Shipping costs for replacement parts
2. Shipping costs of defective PRODUCT
3. Replacement costs of products worn out by normal use replacement
costs of products due to neglect, abuse, lack of maintenance..
Warranties are NON TRANSFERABLE