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XAMAX Ergonomics warranties against manufacturers defects ( DESHAPING) for all of our
(BACK & SITTING RANGE) and equipment.:
De-shaping of the product includes
–Product stored unattended under heavyweight objects in any storage area with sharp edges.
Warranty is for only foam used in the product and nothing else.
The warranty period begins on the installation date providing the
Warranty Registration form completed and returned within thirty
(30) days from the date of purchase. Warranty will commence
from the date of purchase if the Warranty Registration is not returned
within thirty (30) days.
Please note this warranty only covers the initial purchaser .
Ask about our extended warranty program.
The warranty is valid only when:
a) The product is purchased from AUTHORISED PLATFORMS & AUTHORISED SELLERS
b) The Product is NOT transferable to any third party either in
ownership or during the period of contract.
c) The Product is not repaired or serviced by any party other than
those appointed by XAMAX ERGONOMICS PVT LTD.
d) The model and serial label should not be defaced or removed
from the Product.
The warranty is not applicable to:
a) Damage or loss caused by modification, alteration, repair by
any unauthorized party.
b) Damage or loss caused by mishandling of the customer or
person(s) that has accessed to the Product in the customer’s
c) Normal wear and tear.
d) Damage or loss caused by Acts of God or any other sources
beyond NATURAL control.
e) Damage or loss as a result of external bodies.
f) Damage or loss caused by another device that is connected
to the Product.
g) Damage resulting from accidents, misuse, abuse, tampering
or failure of the customer to follow normal operating proce
dures outlined in the user manual.
h) warranty In the rare case that your PRODUCT arrives and is decamped ab initio,
the only course of action is repair or replacement AT
THE CUSTOMER ORDERING THE PRODUCT SHOULD USE IT FOR 7 DAYS BEFORE FILLING A RETURN COMPLAINT TO THE MANUFACTURER.
In order to honor the warranty the following must be followed:
• If your PRODUCT received IS with a defect PRODUCT RECEIVED IS DE-SHAPED,XAMAX ERGONOMICS will take
care of the shipping fees (at the Discretion of the Company and
immediately ship replacement PRODUCT ..
• All returns must be properly packaged to prevent damage during
shipment. An explanation of the problem or damage and a
proof of purchase must be submitted with the return which will
be shipped by the owner.
• The RA number must be clearly visible.
• The owner will be responsible for insurance of the merchandise
(at his costs) because XAMAX will not be responsible for
damages or loses during shipment.
The warranty is void if: The damages are as result of an accident,
abuse, alteration, non authorized usage, a major force, THE DAMAGES ARE A RESULT OF DELIBRATE ACTIONS TO DESHAPE THE PRODUCT BY USAGE OF A MAJOR FORCE,
The warranty is void if: i. THE PRODUCT IS USED IN ANY DIFFERENT WAY THAN SUGGESTED IN THE APPLICATION LITERATURE IN THE INSERT
The warranty is void if: the owner or user neglected to do routine
maintenance required and the damages or problems are directly
related to such neglect. It is the users responsibility to keep
PRODUCT in proper conditioN
***Certain parts of the PRODUCT are not covered by the warranty due to the fact they require replacement
after multiple use. For example, buttons, hoses, seals,
etc. These parts will eventually require replacement at the
owners cost. ( STITCHING,LABEL,ZIP,HOOK, BELT ARE NOT COVERED IN WARRANTY)
The manufacturers will not be held responsible for damages or
monetary loses related to the purchase or the use, of their PRODUCT.
XAMAX excludes ITS responsibility for all physical and
moral damages linked to the purchase and use of their products.
In all cases, the damages cannot exceed the purchase price paid
by the initial owner.
The final decision to honor the warranty is taken by XAMAX personnel
after a technical inspection after the owner returns defective
This warranty excludes:
1. Shipping costs for replacement parts
2. Shipping costs of defective PRODUCT
3. Replacement costs of products worn out by normal use replacement costs of products due to neglect, abuse, lack of maintenance..
Warranties are NON TRANSFERABLE